Cancel an order
Shipping and Handling
Incorrect spelling or information
Anything and Everything Else!
Shipping to others
Q: Jewelry Care
How can I care for my jewelry? Will it tarnish?
We do our best to equip you with the knowledge and products to keep your LPPD designs looking brand new at all times. Some wear is normal, but it is best to store in an airtight container (like a zippered bag) and keep in a cool, dry place. It is natural for silver to tarnish and copper to develop a patina. Please use the included polishing pad to polish your jewelry at any time. It is simple to do so and it will bring back the shine and remove any unsightly marks. Some people enjoy the patina that develops on copper. If you don't then you can use the polishing pad or even a bit of fine steel wool. Please keep your pieces dry. No showering or deep sea diving while wearing your LPPD designs. :) If you need a new polishing pad, we sell them ala carte in the jewelry section. At any time, we are more than happy to polish your pieces for you. Just send us a note before sending them and we'll get you taken care of.
Q: Jewelry Personalization
How many letters can I have stamped on my piece?
That varies for each necklace. Personalization limits are posted under each item. Please double check your personalization for spelling, puncuation and character limits. We will stamp your piece exactly as shown, up to the allowed amount of characters.
How long is the silver ball chain?
This chain is aprx. 17 inches, unless noted otherwise. If you would like a different length, please message us.
Why doesn't my order look exactly like the sample on your site?
Because I am a living, breathing person creating your item by hand. Just like a precious snowflake, no two will be exactly the same. I hand-paint each painting, hand-stamp, sand, and polish each silver piece and carefully create each tutu one piece of tulle at a time. I strive for perfection as your order means as much to me as if I were giving it as a gift myself. However, I know that nothing is ever perfect.
Q: Shipping Time
How soon can I expect to receive my order?
Normally items ship out within 2-3 weeks from date of payment. Please know that each piece is hand-crafted upon payment to ensure it is tailored exactly to you, the customer. We do offer an optional Rush Shipping for an additional fee. When choosing Rush Shipping you can expect your order to ship out of my studio within one week.
Q: Cancel an order
What if I need to cancel an order?
Once payment has been received, we cannot cancel an order. All orders are custom orders and begin within 24 hours of being received.
Q: Shipping and Handling
How much is shipping and handling?
S&H is different for everyone, as it is based on weight and location. We ship via USPS or UPS. If you have a different shipping preference, you can contact us to discuss. All items are shipped with Delivery Confirmation. All items are packaged securely and shipped with a tracking number. Any shipping claims (lost package/damaged item) must be taken up with your local USPS or UPS.
Q: Damaged items
What if the order arrives damaged?
Please notify us via E-mail, within 24 hours of receiving the item. We cannot be
responsible for damages that are not reported within 24 hours of delivery. Each piece is carefully wrapped and packaged prior to shipping. Please retain the original packing material for inspection by the postal carrier. We cannot be responsible for damaged items without proof of our mailing materials present.
What if I am not satisfied with my order?
If your order is created up to LPPD standards and is not damaged, then we are not required to replace your order. You are more than welcome to submit photos of design ideas/color swatches/font preferences prior to the painting process. We work with our customers individually to get a feel for what you are looking for. We do strive to 100% satisfy you and hope that is always the case.
PLEASE REMEMBER: Handmade items are not perfect. They are made by hand, human hand. No two items will be exactly alike. You have to give room for some imperfections. Those imperfections are not flaws. They are what gives a handmade piece charm and character.
Q: Custom designs
Can I order something with other colors/designs than you offer on your site?
Yes! At LPPD's we love working with our customers individually to create a work of art that suits YOUR style. Email us and we'll create a perfect piece for you.
Q: Incorrect spelling or information
What if I receive an item and the spelling, date or design is incorrect?
Please be sure to double check the details of your order before submitting it.
We paint each item upon receiving the order, based on the information given in
the order form. We cannot be held responsible for incorrect personalization if
the order was painted according to the order.
Q: Anything and Everything Else!
Do you want to know more about LPPD's, how it began, what it consists of, or anything else for that matter? What type of paints are used? Where other than online can LPPD's art be purchased? Tell me more!
We love receiving emails from you. Feel free to direct any unanswered questions to us that way and we will get back to you asap.
Thanks for visiting with us!
What will the font be on my order once completed?
We do not have a standard font at LPPD. We most often do a whimsical font, although adjustments are made to best suit the product at hand. If you would like your font a specific way, please submit a sample via email or web link.
Q: Polka Tot's
What is the difference between a polka DOT and a polka TOT?
Our polka dots are playful and come in a variety of sizes, while our polka tots are precious little tots with a uniformed look and pattern. You can view polka tot samples under name and letter plaques. You can choose any two colors for this precious little combo.
Q: Shipping to others
Can I have an item shipped directly to the recipient?
Yes, just be sure to give us the name and mailing address for who you wish us
to mail the order to in the alternate shipping section.
Q: Gift Certificates
Do you have gift certificates?
Yes! We sure do... our Polka Dot Dollars! They come in increments of $5 and are adorable!
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